Refund Policy
Restily Refund Policy
At Restily, we stand behind the quality and comfort of our products. We want you to be completely satisfied with your purchase. If for any reason you're not, we offer a straightforward refund policy.
Eligibility for Refunds:
- 30-Day Satisfaction Guarantee: You may return any Restily product within 30 days of the delivery date for a full refund.
- Damaged or Defective Items: If your product arrives damaged or with a manufacturing defect, please contact us immediately. We will arrange for a replacement or a full refund.
Conditions for Refunds:
- The product must be returned in its original packaging, or in packaging that provides similar protection, and in like new condition.
- All original components and accessories must be included in the return.
- Proof of purchase (order number or receipt) is required.
How to Initiate a Refund:
- Contact Customer Service: Please contact our customer service team at restily@hotmail.com to initiate a return.
- Provide Order Details: Provide your order number and the reason for the return.
- Receive Return Instructions: Our customer service team will provide you with detailed instructions on how to return your product.
- Ship the Product: Pack the product securely and ship it to the address provided.
- Refund Processing: Once we receive and inspect the returned product, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Exclusions:
- Refunds will not be issued for products damaged due to misuse, negligence, or accidents.
- Return shipping costs may apply unless the return is due to a damaged or defective item.